At The Portable Monitor, we always aim for orders to be dispatched within 48 hours of being placed, although this may be delayed due to item availability or seasonal delay.
Estimated delivery times are between 2 and 7 working days, but during busy periods shipping can take up to 10 days.
We ship via DHL , FedEx, UPS and USPS for all deliveries and provide a tracking number via email once your order has shipped.
Cancellation
If you need to cancel or modify your order, please send us an e-mail immediately so that we can try to modify your order before it is dispatched. If your order has already been shipped, you can return the unopened product by following the instructions in accordance with our guarantee policy.
Shipping charges are non-refundable and you will be responsible for return shipping costs. You may receive multiple packages for certain orders, depending on availability.
Once your order is ready to ship, you'll receive an email from our logistics team with a tracking number and link. You'll be able to track your order as soon as it ships.
You can also track your order on the DHL, FedEx, or UPS website. You'll receive a notification when your shipment is out for delivery.
If you haven't received tracking details, please check your spam folder.
Our portable monitors are compatible with virtually all laptop brands, including but not limited to Apple, Dell, HP, Lenovo, Asus, Acer, Microsoft, Samsung, Toshiba, MSI, and many others. As long as your laptop has a USB port, our monitors will work seamlessly. Whether you use a MacBook, a Windows laptop, or any other device, you can enjoy the enhanced productivity and convenience that our monitors provide.
For customers who purchased a device through our webshop, we offer a 14-day return policy from the delivery date. You can return the accessories included with your portable monitor; however, separately purchased accessories are not covered by this guarantee. The 14-day satisfaction guarantee applies only to purchases made in our webshop. If you bought your device elsewhere, please contact the retailer for return instructions.
If you decide the portable monitor isn’t right for you, we provide a full refund within the first 14 days from the delivery date.
To be eligible for a refund, packages must be unsealed, and returns must include all items from your original order (if applicable). For security reasons, refunds can only be issued to the original payment method and payee. Our free return policy does not cover any oversight regarding compatibility or driver requirements if you did not verify these before purchasing.
Please see our Return Policy for more details.
All our portable monitors come with a two-years warranty that covers any manufacturing defects. If you encounter any issues with your device within this period, please contact our customer support team, and we'll be happy to assist you with a repair or replacement.
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